Pass Guarantee Terms

If you purchase the Pass Guarantee plan ($199.99), meet the study requirements below, sit for the NBRC TMC exam, and do not pass, RRT Academy will refund 100% of your purchase price — no questions asked beyond the basic verification steps described here.

The guarantee does not apply to the Sprint, Exam Ready, or Deep Prep plans. It applies only to the Pass Guarantee plan.

To be eligible for a refund you must meet both of the following requirements before your exam date:

1. Complete at least 80% of the question bank. This is measured automatically in your account under Progress. Your completion percentage is visible on your dashboard at any time.
2. Sit for and attempt the NBRC TMC exam. You must actually take the exam (not cancel or reschedule indefinitely). A result — passing or failing — is required to file a claim.

There is no minimum study duration or session count requirement beyond the 80% question completion threshold.

1. Log in to your RRT Academy account and visit rrtacademy.com/guarantee-claim.
2. Enter the date you sat for the TMC exam and include your official NBRC score report. You can paste a link to a hosted copy (Google Drive, Dropbox, etc.) or describe the result in the notes field — we will follow up if we need more detail.
3. Submit the form. You will receive an email confirmation that your claim was received.
4. We review every claim within 2 business days. If approved, your Stripe payment is refunded in full and you will receive a confirmation email. Refunds typically appear on your card within 5–10 business days depending on your bank.

You may also email support@rrtacademy.com directly with the subject line "Pass Guarantee Refund Request" if you have trouble with the form.

Claims must be submitted within 90 days of your exam date. Claims submitted after 90 days from the exam date will not be accepted.

Your platform access remains active until your claim is reviewed. If your claim is approved, access ends at the time of refund issuance. If it is denied, access continues normally.

For active Pass Guarantee plan holders who have not yet sat for the exam, platform access continues indefinitely — there is no expiration date tied to a fixed window. Access continues until one of the following:

• You pass the NBRC TMC exam (we celebrate this and your access naturally winds down).
• You submit a refund claim and it is approved (access ends at refund issuance).
• You contact us to cancel your account.

• Plans other than the Pass Guarantee plan.
• Claims where fewer than 80% of available questions were completed before the exam date.
• Claims submitted more than 90 days after the exam date.
• Situations where the exam was scheduled but not actually attempted (cancellations, no-shows).
• Fraudulent submissions or misrepresentation of exam results.

These terms apply to your plan as purchased. If RRT Academy updates the guarantee terms in the future, the version in effect at the time of your purchase governs your plan. We will not retroactively apply stricter requirements to existing Pass Guarantee customers.

Email support@rrtacademy.com and we will respond within 1 business day.